Compare · Crisp alternative
Threadkite vs Crisp
One customer. Every channel. One thread.
The customer who chats on your website may email tomorrow and call next week. In Threadkite, their messages and connected calls stay in one thread, with the team’s notes and the lead’s next step. Keep that context as the customer changes channel or a colleague takes over. Compare Threadkite with Crisp for your shared inbox.
One customer, every channel, one thread.
Side by side
| Feature | Threadkite | Crisp |
|---|---|---|
| Customer history | One thread per customer across connected channels, with messages, calls, team notes and each lead’s source together | Shared inbox with customer profiles and support history |
| Pricing | Free for one person. Pro is $28 a Full seat a month billed yearly ($35 monthly), $6 a Basic seat, with every feature | Monthly workspace prices in USD: Mini $45/4 seats, Essentials $95/10 seats and Plus $295/20+ seats |
| Channels by plan | Email and forms on Free; website chat and WhatsApp on Pro | Shared email on Mini; Essentials adds omnichannel messaging including WhatsApp |
| AI | An included shared AI allowance on Pro, with larger tiers and extra usage available | Paid plans include AI credits; the amount and AI features depend on the plan |
| Lead follow-up | Source, stage and outcome on each lead, with customer history across channels | Customer profiles, segmentation, routing and support analytics by plan |
What we say about Crisp comes from their website(opens in a new tab), checked on November 10, 2026. Prices and plans change, so check theirs before you decide. Spotted something out of date? Tell us and we'll fix it.
One thread. The whole customer story.
One customer, from chat to call
Keep the website chat, follow-up email, WhatsApp message and connected calls together in one thread. Your team can follow the customer’s story as it moves between channels.
Choose the seats your team needs
Choose Full seats for colleagues who reply and Basic seats for those who read and add notes. Pro is priced per person, so you can match access to how each teammate works.
Work across customer channels
You want your website forms, email and WhatsApp messages in the customer’s thread. Check calling availability and messaging charges separately from the software subscription.
Crisp pricing vs Threadkite: a small-team example
These are monthly software subscription prices, before tax, add-ons and usage. Check any minimum contract term below. Every Threadkite person shown has a paid Full seat on Pro. The products and plans have different features.
| People replying | Threadkite Pro | Crisp |
|---|---|---|
| 3 | $105/month 3 Full seats | $95/month Essentials, with 10 seats included |
| 5 | $175/month 5 Full seats | $95/month Essentials, with 10 seats included |
Threadkite prices are in USD. Competitor prices retain their published currency; no exchange-rate conversion is applied. Figures checked November 10, 2026 against Crisp’s pricing(opens in a new tab).
The Crisp example uses Essentials at $95 USD per workspace/month, the tier listing omnichannel messaging and workflows. Both columns show monthly software subscriptions before tax. Other plans have different features and allowances. AI and provider usage may add cost; no exchange-rate conversion is applied.
Threadkite’s calling and messaging have separate usage charges. Calling with your own Twilio account is subject to availability; built-in UK calling is rolling out. WhatsApp is billed by Meta directly. AI has an included allowance, with larger tiers and optional extra usage. See all Threadkite prices and allowances.
Moving from Crisp? Check these first.
Bring your website into the customer thread
Add the Threadkite script to your website, connect your forms and supply product information and guidance for the Pro assistant. Test a visitor’s question and the handover to your team, with the chat kept in the customer’s history.
Preserve customer records and help content
Import contact details from a CSV after previewing the field mapping and consent. Keep your old chats, support attachments and published articles accessible. Threadkite does not offer a one-click Crisp history or knowledge-base import.
Test the replacement on your website
Connect the channels you need and test the new website script, a real customer question and a handover to a teammate. If you move WhatsApp, confirm account ownership and routing before removing the old provider’s access.
Questions
- Is Threadkite a Crisp alternative?
- Yes. Threadkite keeps website chats, emails, WhatsApp messages and connected calls from the customer in one thread. Your team sees the full history, the lead’s source and outcome, and private notes for the next reply.
- Is Crisp priced per seat or per workspace?
- Its published monthly prices are per workspace: Mini includes four seats, Essentials ten and Plus twenty or more. Threadkite Pro charges for Full and Basic seats individually. Compare included seats and features before deciding which costs less.
- Which Crisp plan does the example use?
- Essentials at $95 USD per workspace/month, the tier listing omnichannel messaging and workflows. Both columns show monthly paid software subscriptions before tax and usage. Other tiers have different features and allowances.
- Can Threadkite’s website assistant answer product questions?
- Yes. Give the Pro website assistant your product information, documents and guidance. It can answer from that material and hand over to your team, with the chat joining the customer’s history. The assistant uses your business’s AI allowance.
More comparisons
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