Compare · Intercom alternative
Threadkite vs Intercom
Intercom is customer service software with live chat, email and an AI agent charged for each outcome, and texts, WhatsApp and phone billed as you use them. Threadkite includes calling minutes, texts and website assistant chats in Pro.
14 days with everything. No card needed.
One customer, every channel, one thread.
Side by side
| Feature | Threadkite | Intercom |
|---|---|---|
| Pricing | Free for one person. Pro is £29 ($35) a Full seat a month, £6 ($7) a Basic seat, with every feature | Essential $29, Advanced $85, Expert $132 a seat a month billed yearly ($39, $99 and $139 monthly) |
| Prices on the website | Yes | Yes |
| AI | Included, with 100 chats a month; unlimited chats are £25 ($39) a website | Fin AI agent at $0.99 an outcome |
| Texts | Built in, with 100 minutes and 25 texts a Full seat each month | Pay as you go, for each message |
| Connect your WhatsApp Business number | Pay as you go, for each conversation | |
| Calls | Built in, with recordings, transcripts and summaries on the thread | Usage-based |
| Leads | Lead sources, stages and outcomes, with reports by source and person | Not listed on their pricing page |
What we say about Intercom comes from their website(opens in a new tab), checked on 25 October 2026. Prices and plans change, so check theirs before you decide. Spotted something out of date? Tell us and we'll fix it.
Why teams choose Threadkite over Intercom
A bill you can predict
Each Full seat includes calling minutes and texts, and your plan includes 100 assistant chats a month. Calls beyond that go on your invoice up to a limit you set, and busy websites add unlimited chats for a flat price.
Every channel in one thread
Website chat, forms, email, texts, WhatsApp, calls and marketplace leads from the same customer are one thread.
Made for leads
Waiting on you shows who is due a reply, oldest first. Reports show reply times and sales for each lead source.
- 4 Full seats × £29£116
- 1 Basic seat × £6£6
- 400 calling minutes and 100 textsIncluded
- 100 website assistant chatsIncluded
- Conversations and contactsNo limit
A team of five on Pro. Seats are priced per person, not per conversation or contact.
Questions
- Does Threadkite have an AI assistant like Fin?
- Threadkite's website assistant answers visitors' questions and hands over to your team. Every paid plan includes 100 chats a month, and unlimited chats are £25 ($39) a website.
- How does pricing compare with Intercom?
- Threadkite is free for one person, and Pro is £29 ($35) a Full seat a month, £6 ($7) a Basic seat, with calling minutes included. Intercom's Essential plan is $29 a seat a month billed yearly, or $39 monthly, with AI outcomes, texts, WhatsApp and calls charged as you use them.
- Can customers chat with us on our website?
- Yes. Add the Threadkite script to your website for chat and forms. Chats land in the customer’s thread with everything else.
More comparisons
See your first thread today.
Connect your email and website form in a few minutes. 14 days with everything, no card needed. Moving from Intercom? Bring your contacts and history with you.