Calling
Every call, in the customer’s thread.
A business phone system that lives in your inbox. Call from the browser or the app with your own number or a new one. Each call joins the customer’s thread next to their emails, texts and WhatsApp messages, and recorded calls are transcribed and summarised.
100 minutes and 25 texts a Full seat each month. No card needed for the trial.
Your number
Your existing number, or a new one.
Customers see the number they know. Turn calling on in a few minutes, with no separate phone contract to sign. A new number may need your business details approved first.
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Keep your number
Show your existing number when you call out, once you have confirmed it is yours. Forward it to a Threadkite number and calls in ring your team too.
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Get a number from us
Choose a UK landline with your area code or a mobile, or a US local or toll-free number. Mobile numbers can text, and can be used for WhatsApp.
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Ring your own phone too
Calls to your Threadkite number can ring a mobile or desk phone you choose as well as the app, and calls you make that way show your business number.
Call from anywhere
A phone in every tab and pocket.
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From the browser
Press Call on a thread and talk through your headset. Nothing to install, no softphone to set up.
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From the mobile app
Make and take calls in the Threadkite app. Calls ring like a normal phone call, even on the lock screen.
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Ring my phone
Prefer your desk phone or mobile? Threadkite rings you first, then connects the customer, showing your business number.
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Dial a number or find a contact
Press C to open the dialler, type a number or a name, and the call starts in the right thread.
After the call
The notes write themselves.
Calls you record in Threadkite are transcribed with each side kept apart, so you see who said what. A summary, a suggested outcome and the next step follow, ready to save.
When a customer gives their name, email or company on the call, Threadkite suggests adding it to their contact. You choose what to keep. Transcripts and summaries use your plan’s AI allowance.
Calls coming in
Every caller gets an answer.
Set how calls to your number are handled, step by step. Each call, answered or missed, joins the caller’s thread, and a missed one waits in your inbox until someone calls back.
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Opening hours
Out of hours, calls go straight to voicemail with your closed greeting, or ring as usual.
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A menu, if you want one
"Press 1 for sales, 2 for service." Up to nine options, each ringing its own numbers.
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Ring the team in Threadkite
The people you choose ring at once in the browser and the app, if they are available, and on their own phones if you like. The first to answer takes it.
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Forward to your lines
Nobody free? Ring your office line or a mobile next.
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Voicemail, transcribed
The message lands in the thread, with a transcript while your plan has AI allowance left, so you can read it before you call back.
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Missed-call text
"Sorry we missed you, we’ll call you back shortly." Turn it on when your inbox has a number that can text (in the UK, a mobile), and it goes for you.
In your control
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Recording your way
Record every call with an announcement, none at all, or let your team choose for each call. Pause the recording while a customer reads out their card details. Recordings follow your retention and erasure rules.
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Available or away
Each person sets themselves available or away, so callers are never left ringing nobody.
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A limit you set
Each Full seat includes 100 minutes and 25 texts a month, shared by the team. Set a monthly spending limit for calls and texts beyond that. Numbers are charged separately.
Questions
See pricing and what else connects to Threadkite.
- Can I keep my existing business number?
- Yes. Confirm your number once and it shows when you call customers. For calls in, forward it to a number you get in Threadkite, so they ring your team in the app. In the US, calls from a number you get from us are less likely to be marked as spam.
- Do I need my own phone system or Twilio account?
- No. Calling is built into Threadkite: we provide the numbers and the calls, and they are billed with your plan. Keep showing your existing number when you call, or forward it to a Threadkite number so calls in ring your team.
- Which numbers can I get?
- In the UK, a landline with the area code you choose, or a mobile that can also text and be used for WhatsApp. In the US, a local number in your area code or a toll-free number, both able to text once they are registered.
- Where can we call?
- Calling is open in the UK and the US. Calls go to your own country by default, and an admin can allow more countries, each shown with its price first. Premium-rate, short and emergency numbers are never dialled.
- Do I need a softphone or a desk phone?
- No. Call from the browser with a headset, or from the Threadkite mobile app. If you would rather use a desk phone or your mobile, Threadkite can ring it and connect the customer.
- Are calls recorded and transcribed?
- If you choose to record them. Recorded calls are transcribed and summarised, with a suggested outcome and follow-up task, using your plan’s AI allowance. Calls made in Threadkite keep each side apart, so the transcript shows who said what.
- Can we take card payments on a recorded call?
- Yes. Press Pause recording while the customer reads out their card details, then Resume recording when you’re done. The recording has silence for that part, and it is left out of the transcript and summary. The thread shows when the recording was paused.
- Does Threadkite update the customer’s details from a call?
- When a customer gives their name, email, company or job title on a recorded call, Threadkite suggests adding it to their contact. Nothing changes until someone on your team adds it.
- How much does calling cost?
- Calling is part of Pro, at £29 ($35) a Full seat a month. Each Full seat includes 100 minutes and 25 texts, pooled across the team. Extra minutes and texts go on your monthly invoice, up to a spending limit you set, and numbers you get from us are charged monthly.
Make your first call today.
Turn calling on, confirm your number and press Call. 14 days with everything, no card needed.