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Every customer.
One thread.

AutoTrader leads, website chats, emails, texts and calls from the same person all land in one thread. Your team sees who's waiting and replies on whichever channel the customer used.

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14 days with everything. No card needed.

  • AutoTrader
  • Gmail
  • Microsoft 365
  • WhatsApp
  • Facebook lead ads · soon
  • Zapier · soon
  • CarGurus · soon
  • mobile.de · soon

Waiting on you

Reply before they ring the next dealer.

Everyone waiting for a reply, oldest first, each one timed against your reply target. Nobody has to guess who's next.

  • Fair shares. Rules share new leads out, or assign them yourself.
  • No double replies. If a colleague replies while you're typing, you'll know before you send.
  • Reply times. See how fast each person and each lead source gets a first reply.

Calls built in

Call from the browser or the mobile app, and calls to a Threadkite number ring your team. Each call joins the thread, and recorded calls come with a transcript and a summary. More about calling

Answers at 23:14

The website assistant answers questions about stock and opening hours, then hands over to your team.

In your pocket

You're told the moment a lead lands. Reply from the notification, call or leave a note from anywhere on site.

And there's more

Made for the way your team works.

New things arrive every week, and Pro gets every one of them. A few from the last month:

  • Chapters

    When a customer comes back, a new chapter starts in the same thread with its own stage and outcome. A repeat buyer counts as a sale every time.

  • Pinned notes and mentions

    Pin a heads-up to the top of a thread, such as "Prefers texts". Mention a colleague in a note and they hear about it straight away.

  • A check before it goes

    Mentioned an attachment but didn't add it? Left "[First name]" in? You're asked before the reply or note is sent.

  • See who else is on it

    See who has a thread open and who's replying, so two people don't answer the same customer.

  • Companies

    Find a business on Companies House, check its VAT number and group its sites. Report on leads and sales by company.

  • Files and pictures

    Send and receive files up to 20 MB, with previews of pictures. Files can be checked for viruses on the way in and out.

  • Team activity

    Calls, replies, appointments and sales as they happen, for each person and each inbox.

  • A proper messaging app

    Swipe to close or snooze, reply from the notification, switch between accounts and call customers from your phone.

  • No form spam

    A robot check on your website forms stops spam before it reaches your inbox.

  • Bring your history

    Import contacts and past messages from your old system in batches, and undo a batch if it goes wrong.

  • People copied in

    Anyone copied in on an email joins the thread as a contact, so you can reply to all of them.

  • Apps, API and webhooks

    Connect your DMS or install a partner app. Every change in Threadkite can be sent to your other systems.

One site or twenty.

Give each team its own inbox and address. Full seats reply and own threads. Basic seats can read, add notes and see reports.

  • Leeds Sales4 seats
  • Bradford Sales3 seats
  • Service2 seats

Data is encrypted in transit and at rest. Two-step sign-in, an audit log and consent for each customer are standard. Security

See your first thread today.

Connect your email and website form in a few minutes. 14 days with everything, no card needed.

Start free trial Book a demo