Marketing
A message out.
A customer connection.
Build your audience, design the email and send on the right channel. When a customer replies, your team has the whole story in the same inbox.
Marketing is part of Pro. Channel and usage charges can apply.
Start with the right people.
Choose a saved audience or an uploaded list matched to your contacts. Check who is eligible before you send.
Make it feel like your business.
Design branded email, personalize the words and choose the right channel for the message.
Keep the reply in context.
Every person gets their own message. Their reply lands in their customer thread, ready for your team.
One campaign.
The right way to reach them.
Choose email, text or WhatsApp for each marketing message. Every recipient gets an individual copy, with replies returning to their own thread.
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Email
Send from your verified domain. Use a simple message, saved reply or designed email, with personalization and unsubscribe preferences.
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Texts
Reach eligible contacts by SMS from a connected number. Check the recipient list and estimated channel cost before sending.
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WhatsApp
Send through your connected WhatsApp Business account, using approved templates where required. Messaging rules and provider charges apply.
Find the people
the message is for.
Build saved audiences from contact details, topics, tags, source, location and recent activity. Segments are worked out fresh when you use them.
Watch the matching count as you choose conditions. Use a CSV list matched to your existing contacts when you have a particular group in mind, and check eligibility before the message goes.
Your brand.
In every email.
Build with headings, text, images, buttons and columns, or reuse HTML you already have. Preview on desktop and phone before sending yourself a test.
Your logo, colors, font and footer come from your brand settings, with location-specific overrides. Personalize with contact fields and keep a reusable design library for marketing and automations.
Use designs in automations
A first draft, with Kite.
Describe the email you have in mind. Kite can prepare a draft design, rewrite a block or suggest subjects and preview text. Your brand provides the look; your team checks the words, dates and links.
Kite uses your shared AI allowance and can be switched off by feature.
Meet Kite AIA clear check.
Then a considered send.
01
Check the people.
See who gets the message, who is left out and why. Review topic preferences, opt-outs, contact details and estimated channel costs.
02
Check the message.
Send yourself a test. For larger audiences, submit it for owner or admin approval, according to the threshold your business sets.
03
Choose the moment.
Send when ready or schedule in your business’s time zone. Send windows, contact spacing and limits help control the pace.
Topics let people choose what they hear about. Marketing email includes unsubscribe preferences in your brand, and suppression lists help preserve opt-outs when contact details change or contacts are deleted.
See the response.
Follow what happens next.
Try subject lines first.
Test two or three email subjects with part of the audience, then send the selected version to the rest after the wait you choose.
Look beyond a total.
See delivery, tracked clicks, replies, unsubscribes and delivery problems. Open a recipient’s thread, save a segment of the results or export CSV reports.
Connect campaigns to leads.
Use website tracking and campaign details on incoming leads. Email campaigns can tag links to your websites; enter or import spend to understand cost alongside outcomes.
Your questions, answered.
From audience and design to consent and results.
Explore plans and pricing →What does Threadkite’s marketing include?
Saved audiences, CSV recipient lists matched to your contacts, branded email designs, email/SMS/WhatsApp broadcasts, scheduling, approval rules, topic preferences, unsubscribe handling, subject tests and reporting. Replies join each customer’s thread in your shared inbox.
Can I make an email without writing HTML?
Yes. Build a design from headings, text, images, buttons, columns, dividers and spacing. Your brand supplies the logo, colors, font and footer. You can also paste existing email HTML or ask Kite for a draft design.
How are recipients and consent checked?
Before sending, Threadkite shows eligible recipients and people left out, with reasons such as opt-outs, missing contact details, topic preferences or contact-frequency rules. Imported email opt-ins may need confirmation. Suppression lists and unsubscribe choices also apply.
What can I measure?
Reports show delivery, tracked clicks, replies, unsubscribes and delivery problems, with recipient-level detail and CSV exports. Email subject tests show their variants and winner. Campaign tracking connects leads and outcomes to their source; enter or import spend for cost reporting. Where a metric is not tracked, the report says so.
Which plan includes marketing?
Sending marketing messages and using saved segments require Pro. Try Pro for 14 days. Managers and above can send marketing; larger audiences can need owner or admin approval. AI and channel usage follow their own allowances and charges.
Make the next message count.
Bring marketing and customer replies into the same workspace.