The AI helper inside Threadkite
Meet Kite.
A little lift for your day.
Catch up on a customer. Find the words for your next reply. Get a hand with the work ahead. Kite brings a little help to the places you already work.
Try Pro for 14 days. See plans.
A useful place to start
Ask a question.
Find your next step.
Ask Kite who needs a reply, what happened in a thread or how to prepare a follow-up. It looks through the information you can access and links you back to the records.
When a request needs a change, Kite prepares it for your review. You see what will happen before approving it in the app.
See Kite in a demo
A helping hand, throughout the day
The small things.
A little easier.
Kite is the shared face of AI across Threadkite. Open a chat when you need one, or use the help that’s already beside your work.
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Catch up in a moment.
Get a thread summary, catch up on what changed and find a useful starting point in your Today list.
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Find your words.
Draft a reply in your business’s voice or translate a customer’s message. Read it through, make it yours and send when you’re ready.
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Keep the details close.
Research a company and fill the contact fields you choose from what a customer has said. Spend less time moving details around.
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Remember the call.
Turn recorded calls into transcripts and summaries, with a suggested outcome and next step for your team to check.
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Get past the blank page.
Start an email design from a description, rewrite a block or explore subject lines. Your team reviews the result before it goes out.
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Be there after hours.
Set up your website assistant and automatic replies to answer from your business information, in your business’s name, and hand over to your team.
A little character.
Clear boundaries.
You approve agent actions.
In a private Kite chat, changes come with a preview. Review the exact action before you approve it. Automatic replies run only where you have configured them.
Chat follows your permissions.
In chat, Kite works within your permissions and inbox access. Your private Kite chats are separate from customer threads.
You choose what’s on.
An owner or admin can turn individual AI features on or off in Settings > Kite. All AI features share your business’s allowance.
Kite is AI and can make mistakes. Check important details and anything you’re about to send or approve. How we look after your data.
Your questions, answered.
A few things to know about Kite, your team and your customers.
Explore plans and pricing →What is Kite?
Kite is the AI helper built into Threadkite. You’ll meet it in summaries, drafts, research and other AI tools, and you can open a private Kite chat in the web app to ask questions and prepare work.
Can Kite send messages or change records by itself?
Actions prepared in a private Kite chat need your approval in the app. Drafted replies stay for you to check and send. Separately, the website assistant, responder, automations and contact fields set to fill with Kite can run automatically after you configure them.
Will customers talk to a mascot?
Kite’s character belongs in your team’s workspace. Customer-facing drafts use your business’s voice. Your website assistant and responder use the names and settings you choose for your business, and identify themselves as AI.
How is Kite included in my plan?
Try the AI features during your 14-day Pro trial. Pro includes a shared monthly AI allowance; AI Pro and AI Max add more. Availability follows your plan, feature settings and remaining allowance. See pricing for the current plans and usage options.
Give your day a little lift.
Meet Kite and try the rest of Threadkite with your team.