.product-visual{--teal:var(--brand);--deep:var(--brand-ink);--product:#f3f4f1;--text:var(--ink-2);--dim:var(--muted-ink);--note:var(--note-soft);--mint:var(--brand-soft);--wash:var(--sunken);color:var(--ink);font-size:11px;line-height:1.5}.product-visual .ic{vertical-align:middle;stroke-width:1.65px;flex:none;width:18px;height:18px;display:inline-block}.product-visual .mark{flex:none;width:31px;height:31px;line-height:1;display:inline-block}.product-visual .mark svg{width:100%;height:100%}.product-visual .muted{color:var(--dim)}.product-visual h3,.product-visual h4,.product-visual p{margin:0}.product-visual .button{border:1px solid var(--line);background:#fff;border-radius:7px;align-items:center;gap:9px;min-height:38px;padding:8px 14px;font-size:12px;display:inline-flex}.product-visual .kicker{letter-spacing:1.2px;color:var(--teal);text-transform:uppercase;font-size:10px;font-weight:600}.product-visual .product-window{background:#fff;border:1px solid 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.rail-item{color:#65717c;border-radius:7px;place-items:center;width:34px;height:32px;display:grid}.product-visual .rail-item.on{color:var(--teal);background:var(--mint);position:relative}.product-visual .rail-item.on:after{content:"";background:var(--amber);border:1px solid #fff;border-radius:50%;width:5px;height:5px;position:absolute;top:4px;right:5px}.product-visual .rail-rule{background:var(--line);width:20px;height:1px;margin:1px}.product-visual .rail-bottom{margin-top:auto}.product-visual .av{color:#385e56;letter-spacing:-.3px;background:#dfeae7;border-radius:50%;flex:none;place-items:center;width:29px;height:29px;font-size:10px;font-weight:600;display:inline-grid}.product-visual .av.blue{color:#4f6c9d;background:#e6edf9}.product-visual .av.pink{color:#a06568;background:#f4e7e7}.product-visual .av.lilac{color:#7965a5;background:#ede9f6}.product-visual .av.sand{color:#94723a;background:#f1eadd}.product-visual .av.tiny{width:21px;height:21px;font-size:8px}.product-visual .av.large{width:44px;height:44px;font-size:15px}.product-visual .thread-list{border-right:1px solid var(--line);background:#fff;overflow:hidden}.product-visual .list-head{padding:17px 16px 10px}.product-visual .list-title{letter-spacing:-.3px;justify-content:space-between;align-items:center;margin-bottom:15px;font-size:16px;font-weight:600;display:flex}.product-visual .list-title span{align-items:center;gap:5px;display:flex}.product-visual .list-title .ic{width:15px;height:15px;color:var(--dim)}.product-visual .inbox-label{color:var(--dim);align-items:center;gap:5px;margin-bottom:6px;font-size:9px;display:flex}.product-visual .inbox-label .ic{width:11px;height:11px}.product-visual .folder-tabs{flex-wrap:wrap;gap:4px;font-size:9px;display:flex}.product-visual .folder-tabs span{color:var(--dim);background:var(--wash);border-radius:5px;padding:4px 8px}.product-visual .folder-tabs .active{background:var(--ink);color:#fff}.product-visual .search-mock{border:1px solid var(--line);color:var(--dim);border-radius:5px;align-items:center;gap:5px;margin-top:12px;padding:6px 8px;font-size:9px;display:flex}.product-visual .search-mock .ic{width:12px;height:12px}.product-visual .thread-row{border-top:1px solid var(--line);gap:10px;min-height:76px;padding:14px 14px 13px 16px;display:flex;position:relative}.product-visual .thread-row.selected{background:#e7f2ef}.product-visual .thread-row.selected:before{content:"";background:var(--teal);border-radius:0 4px 4px 0;width:3px;position:absolute;top:12px;bottom:12px;left:0}.product-visual .thread-row-body{flex:1;min-width:0}.product-visual .thread-row-title{justify-content:space-between;align-items:center;gap:5px;font-size:10px;font-weight:550;display:flex}.product-visual .thread-row time{color:var(--dim);font-size:8px;font-weight:400}.product-visual .thread-row p{text-overflow:ellipsis;white-space:nowrap;color:#63706f;margin-top:4px;font-size:9px;overflow:hidden}.product-visual .request-subject{text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:10px;font-weight:500;line-height:1.5;display:block;overflow:hidden}.product-visual .support-heading{min-width:0}.product-visual .support-heading small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.product-visual .team-sender{color:var(--dim);font-size:8px}.product-visual .row-meta{color:var(--dim);align-items:center;gap:6px;margin-top:6px;font-size:8px;display:flex}.product-visual .row-meta .ic{width:10px;height:10px;color:var(--teal)}.product-visual .status{color:var(--deep);background:#dcece7;border-radius:3px;padding:1px 5px;font-size:8px;font-weight:550}.product-visual .status.booked{color:#365b91;background:#e6edf9}.product-visual .status.new{color:#825805;background:#fdf1dd}.product-visual .waiting-dot{background:var(--amber);border-radius:50%;width:5px;height:5px;margin-left:auto}.product-visual 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b{color:var(--ink);font-weight:550}.product-visual .thread-timeline{flex-direction:column;flex:1;gap:11px;min-height:0;padding:14px 18px;display:flex;overflow:hidden}.product-visual .day-label{text-align:center;color:var(--dim);align-items:center;gap:12px;font-size:8px;display:flex}.product-visual .day-label:before,.product-visual .day-label:after{content:"";background:var(--line);flex:1;height:1px}.product-visual .timeline-event{color:var(--dim);justify-content:center;align-items:center;gap:5px;font-size:8px;display:flex}.product-visual .timeline-event .ic{width:11px;height:11px;color:var(--teal)}.product-visual .message{border:1px solid var(--line);background:#fff;border-radius:7px;max-width:92%;padding:10px 12px;font-size:10px;line-height:1.65}.product-visual .message-meta{color:var(--dim);align-items:center;gap:5px;margin-bottom:5px;font-size:8px;display:flex}.product-visual .message-meta b{color:var(--ink);font-weight:550}.product-visual .message-meta 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